Please read the Terms & Conditions below and if you have any questions or need any clarifications, contact us before placing your order. Placing an order on the GiveAmasterpiece.com website constitutes your agreement to all such terms & conditions. 

PRIVACY POLICY

At GiveAmasterpiece.com your privacy and security is important to us and we take it very seriously.   We have strict internal policies regarding the access and use of credit card and customer information.   

Credit Card Information

We use secure servers to protect your personal and credit card information and we delete credit card information from our servers once the transaction has been processed.   Beginning with the page where enter your contact information, you are on our secure server evidenced by either a solid key, closed lock, or "https" depending on the browser you are using.  These servers are protected and encrypt your information using 128 bit SSL technology.   As proof that we are committed to security, we use Verisign (now part of PayPal) as our payment gateway.   

Other Information

We collect personal information for the purpose of satisfying your order.   We collect your contact information to ensure that we can communicate as necessary throughout the delivery process.  We also collect personal information that is required by the artist to complete the artwork.  We do track website traffic patterns for the purposes of improving our website and may send periodic newsletters to those who have provided an email address.  Individuals can easily opt out by clicking unsubscribe and will be automatically deleted from our distribution list.   We do not spam nor do we sell this information to third parties.

SATISFACTION GUARANTEE

GiveAMasterpiece.com is part of Leading Edge Gifts LLC.   We have been in business since 2002 were named one of Portland Oregon's Top 50 Women Owned Businesses, a distinction we have earned because we bend over backwards to exceed our customer’s expectations.  Our confidence in our talented artists and high-quality products allow us to offer a complete satisfaction guarantee.  At the time you order, you are given the option to request a Proof of the completed artwork (recommended).  If selected, we do not proceed with printing and framing until you are completely satisfied with your artwork and approve it.  You may request reasonable changes as long as they are the same style you selected originally and use the same photo (for example, you can’t ask the artist to create a Sketch style after he/she has created an Oil style, or you can’t ask the artist to paint using a new photo after having the work done with the original photo).  Our artists will work with you until you are COMPLETELY SATISFIED and in the rare case that you are not, you may cancel your order and get a full refund.   Sometimes people do want to change the scope of the work a little or a lot.  If the changes required will result in additional charges, we will get your approval before doing the work.  After shipment, we guarantee that the artwork you receive is what you approved and that it is defect free or we will replace it.   If you do NOT choose to receive a Proof, we will guarantee that the artwork is defect-free or we will replace it.

RETURN/CANCELLATION POLICY

Our goal it to provide you with an innovative product with exceptional quality and value.  See our satisfaction guarantee.  Because work on your order begins almost immediately, we charge your credit card as soon as we receive your order.  We do realize that circumstances change so that if you want to cancel your order, your refund is dependent on the stage of completion when you cancel:

• Orders cancelled BEFORE the artist begins work (normally within 24 hours) - 100% refund. 
• Orders cancelled AFTER our artist has started but BEFORE shipment - 100% of frame and shipping related and 50% of the artwork creation price will be refunded. 
• AFTER shipment - there are no refunds but we will replace anything that has been damaged due to defects or shipping (for UPS/FedEx shipping methods) reported within one week of receipt. 
• Any refunds will be credited only to the original credit card used when placing the order.

SHIPPING

At the time of checkout we provide you with shipping options and their associated cost so that each you can make the decision that works best for you in terms of timing, cost, and tracking/insurance.  We recommend UPS/Fed Ex shipping methods when available because they provide tracking and insurance.  We do offer USPS shipping options, which can be less expensive, but do not provide door to door tracking or insurance.  If you choose a shipping method that does NOT provide tracking or insurance, you assume the risk of loss or damage.

INTERNATIONAL SHIPMENTS

We reserve the right to not process orders from countries with high incidents of credit card fraud or request payment via wire transfer instead.  Shipments to some countries may incur additional duties and/or taxes that are not included in the price (Exception: our price does cover all duties and taxes for canvas orders going to Canada).   During checkout, you are given a variety of shipping method options to select from to suit your needs for timing, cost, and risk.  If you choose a shipping method that does NOT provide tracking or insurance, you assume the risk of loss or damage:

• United Parcel Service (UPS) and Federal Express (FEDEX):  All United Parcel Service shipping methods provide insurance & door to door tracking

• US Postal Service (USPS): Express Mail International - insurance is provided, and tracking is limited once the package leaves the United States

• US Postal Service (USPS): Priority Mail International - limited insurance is provided, and tracking is limited once the package leaves the United States.

• US Postal Service (USPS): All other USPS options - do NOT provide tracking or insurance.

TIMING

We understand timing can be something that is very important to you.  We offer Rush options and bend over backwards to manage the things under our control but please note that you also have an impact on timing by 1) supplying a high quality photo up front and 2) reviewing and approving the Proof (if ordered)  in a timely manner  .  Check our timing page for a real time estimate of when you artwork will be done.   Your order will include a date on it and we will meet or beat that date.  Please communicate any special timing requirements and we will try and work with you.  See Timing page for more detail.

OWNERSHIP RIGHTS

All artwork comes with a personal use license.  You may also use the artwork for some commercial purposes such as for company web sites, presentations, business cards, logos, marketing collateral, advertising etc. as long as the artwork is NOT shown in a way that suggests that you created it - unless you get prior written permission.  For example, artists cannot purchase artwork from us and post it on their website as if they created it.

You may NOT RESELL artwork created by GiveAmasterpiece.com without prior written permission.    We retain full copyright of the artwork, and we retain all rights to use the artworkon a royalty-free basis including use for marketing purposes (for example on our website or brochures).   For car-toons and other artwork with no people as subjects, we retain the right to resell those images after removing any personal indentiable information (ie a removing a personalized license plate, any personal notes or address on a house etc.).

COPYRIGHT

All contents of the GiveAmasterpiece.com website(s) are:  Copyright (c) 2007-2013 GiveAmasterpiece.com /Leading Edge Gifts LLC with all rights reserved.

JURISDICTION

This agreement is governed by the laws of the State of Arizona, U.S.A. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Maricopa County, Arizona, U.S.A. in all disputes rising out of or relating to the use of the GiveAmasterpiece.com  and Leading Edge Gifts sites, services, and products.